FAQs

1. How is my gold’s value calculated?

Your gold’s value depends on three key factors — purity (karat), weight, and the current gold market rate.
At IMG Gold Buyers, once your gold is tested using certified XRF technology, we weigh it in front of you and calculate your payout using the live gold rate displayed in-store.

2. My jewellery isn’t hallmarked — will I get penalised?

Non-hallmarked gold is common — and reputable buyers test purity before quoting.
At IMG Gold Buyers, we use advanced XRF testing to measure your gold’s exact karat and purity. You’re paid based on the actual purity measured, not on whether it has a hallmark.

However, if purity results are uncertain, pricing may be slightly conservative to cover risk.

Tip: Always ask what testing method they use and request to see the purity result yourself.
🔗 See how we test:
IMG XRF Gold Testing

3. How do buyers actually test purity — can I trust their result?

Common testing methods include XRF (X-ray fluorescence), electronic testers, and acid/touchstone testing.
At IMG Gold Buyers, we use ISO-certified XRF equipment, which gives fast, accurate, and non-destructive purity readings right in front of you.

4. Can I watch the gold testing process in person?

Yes! Transparency is your right.
At IMG Gold Buyers, testing happens in front of you — you’ll see your gold scanned and purity results displayed live on the XRF machine screen.

 5. Why did the buyer reduce the weight because of stones or dirt — is that fair?

Yes — buyers pay only for the gold content. Stones, beads, and non-metal parts aren’t gold, so their weight is deducted.
At IMG Gold Buyers, deductions are minimal and fully transparent. Our team shows you the gross, stone, and net gold weight clearly before valuation.

6. One gold buyer told me there’s a fixed 2% cut — what is that and why do they charge it?

Some buyers apply a 1–2% margin to cover costs like smelting, purification, and resale risk.
At IMG Gold Buyers, we maintain low margins and rely on transparent, high-volume trade — so you receive closer to full value for your gold.

💡 Tip: Always ask for the full breakdown — live rate, purity, weight, and deduction — in writing.

7. If it’s inherited and I don’t have bills, will anyone buy it?

Yes, most reputable buyers will.
At IMG Gold Buyers, we accept inherited jewellery after verifying your ID and recording ownership as per KYC guidelines. Your items are tested, valued, and paid for fairly.

 8. Some local shops give better per-gram rates than big names — should I sell to them?

Small shops may quote higher rates but often compromise on testing or documentation.
At IMG Gold Buyers, we combine competitive rates with professional testing and full paperwork — giving you both value and safety.

9. Is it safe to accept cash for a large sale, or should I insist on bank transfer?

For large amounts, always prefer bank transfer or UPI for safety and clear records.
At IMG Gold Buyers, we offer instant payment options — cash (within limits), UPI, or direct bank transfer — depending on your comfort.

💡 Tip: For sales above ₹20,000–₹50,000, choose digital transfer and keep your printed receipt with KYC details.

10. Why did one shop quote 22K while another said my chain is only 20K — who’s right?

Purity can vary across a piece, especially older ones with soldering or repairs. Some test one spot; others test multiple areas.
At IMG Gold Buyers, we conduct multi-point testing to ensure a fair average purity result.

11. If I sell jewellery, why don’t I get back the making charges and GST I paid while buying?

Because making charges and GST are retail costs, not part of the metal value.
When reselling, you’re paid for the pure gold content only. Those add-ons can’t be recovered since they cover design and service costs, not gold weight.

12. I have gold coins or bullion — will I get closer to spot price than with jewellery?

Yes. Coins and bars are nearly pure metal, so they fetch closer to spot gold price.
At IMG Gold Buyers, bullion testing is fast and fully transparent, ensuring you get the best possible rate based on live market values.

13. What are concrete red flags that the buyer is trying to cheat me?

Watch out for these warning signs:

• Refusing to test your gold in front of you.
• No detailed breakdown of weight × purity × rate.
• Pressure to sell immediately or limited-time offers.
• Handwritten bills with no buyer information or GST number.
• Unexplained “wastage” or deduction amounts.

At IMG Gold Buyers, we pride ourselves on open testing, clear
invoices, and zero hidden fees.

14. How can I be sure I’m getting a fair rate for my gold?

Fair pricing = (Purity × Weight × Live Rate) – Minimal Dealer Margin.
At IMG Gold Buyers, all calculations are shown on your invoice, based on the current gold market rate. No hidden charges, ever.

💡 Tip: Cross-check our rate with public gold price sources (like MCX or GoodReturns) — you’ll see how transparent our valuation is.

15. Do I have to pay tax when I sell my gold?

Ordinary personal sales don’t usually trigger tax unless you make significant capital gains or sell frequently.
We issue a complete invoice for every transaction, which helps with documentation and compliance.